How to Handle Conflict and Manage Anger

Everyone experiences conflict and anger. Because of lifelong beliefs that these emotions are "bad" and should be avoided, most people don't know how to handle them productively. Learning to turn them into positive, constructive opportunities is vital to personal and professional success and overall well-being, according to author and lecturer Denis Waitley.

This classic Nightingale-Conant audio program focuses on harnessing inevitable daily conflicts and putting them to positive use. Developed in cooperation with the National Seminars Group, it examines what Waitley calls "the two most important issues in human relations" — understanding one another and dealing effectively with misunderstandings. Gaining this understanding increases personal effectiveness dramatically.

Waitley contends that "conflict is an opportunity to develop new skills, improve and grow toward our full potential." He identifies change as the leading source of conflict, explaining that "whenever we sense a 'danger' caused by change, we respond with an emotion." When directed inward, this becomes fear; directed outward, it becomes anger.

The program teaches essential skills for handling emotionally charged situations at home, work, or anywhere conflicts arise — presenting conflict not as something to avoid, but as an ongoing part of life offering opportunities for development, improved self-understanding, and growth.

What You'll Learn:

• Four steps for keeping your cool
• Five conflict-escalating words to avoid and four essential speaking skills
• Five myths about anger and conflict — and the real truth
• A model for determining who "owns" a problem
• Your conflict-management style and how to maximize it
• The six characteristics and three stages of conflict
• Four keys to richer relationships
• The ACES system for effective conflict negotiation